Refund policy

This policy applies to DecixionIQ plans sold by DECIXIONIQ (PTY) LTD through our online reseller, Paddle.com.

14-day refunds

If you are not satisfied, you can request a full refund within 14 days of the date of any payment — your first payment, a renewal, or an upgrade charge. You do not need to give a reason.

How to request a refund

Refunds are processed by Paddle, the Merchant of Record for all our orders. To request one, visit paddle.net and look up your order using the email address you paid with, or reply to the receipt email Paddle sent you. Refunds go back to the original payment method.

For help with a refund request, email support@decixioniq.com.

What happens to your plan

When a payment is refunded, the plan it paid for ends and your organisation becomes view-only. Your records are kept and remain readable. If your organisation was charged twice for a plan by mistake, the duplicate is cancelled and refunded in full automatically.

Cancelling without a refund

You can cancel at any time under Plan & billing. Access continues until the end of the period you have paid for; you will not be charged again.

Your statutory rights under South African consumer law are not affected. Paddle's refund policy and buyer terms also apply.